Website terms and conditions
The term "Waterside Manor" or "us" or "we" refers to the owner of the website whose registered office is;
Waterside Escapes Ltd
Hook Hill Lane
East Sussex TN5 6HW
Company No. 09607476
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and the United Kingdom.
The information contained in this website is for general information purposes only. The information is provided by "Waterside Manor" and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. All computer generated images contained within this website are artist's impressions, and actual finishes and details may change without prior notice. Through this website, you can link to other websites which are not under the control of "Waterside Manor". We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, "Waterside Manor" takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Amendment January 2020
Reservations can be made by phone, online or e-mail. A booking form can be completed online, downloaded or we will forward to the customer. A completed booking form along with deposit must be received within 7 days (2 days if the holiday start is within 6 weeks) of initial reservation date in order for the holiday to be considered as booked; otherwise the reservation will be considered as no longer valid and will return to being available. Reservations for all male or female parties will only be accepted at the owners’ discretion.
An advance deposit of 20% of total rental (non-refundable after 72 hours) and a completed booking form are required for the reservation to become booked. Reservations become booked on written confirmation of receipt of the deposit and booking form.
We do not store Credit/Debit card details.
The balance of the total rental cost must be paid in full at least 5 weeks prior to commencement of holiday. Failure to send the balance payment by the due date may be viewed as the customer cancelling the holiday. Under such circumstances, the deposit will not be refunded.
If you cancel your booking you must immediately notify us in writing. In the event of a cancellation within 4 weeks you will still be liable to pay the total amount due. In the event of cancellation within 8 weeks 50% of the total price will be returned or 75% if we manage to re-let the accommodation. The nonrefundable deposit is not included in any cancellation rules, however, if the house is relet 50% of this too will be returned. You are advised to take out cancellation insurance to cover this eventuality.
Waterside Manor is available after 4:00 p.m. on day of arrival. Accommodation at Waterside Manor is restricted to the persons stated on the booking form.
Departure. Waterside Manor is to be vacated by 10.00 a.m. on day of departure.
Customers are responsible for keeping and leaving the house in a clean, tidy condition and in the same state of cleanliness and general order in which it was found. General waste will be cleared by the owner, however, in the event of parties/functions there will be an additional charge to clear waste. Charges will be made for additional cleaning, damage and breakages.
A Security deposit will be requested at the time of booking, £1000 or £2000 for parties/functions Re-payment of any security deposit less deductions for cleaning, breakages or damage will be made within 14 days of the end of the holiday.
Dogs (or other pets) including Assistance dogs may only be brought onto the premises with the written consent of the owners. Only the pet agreed at the time of booking will be allowed on the premises. Pets will only be accepted on the strict understanding that that they are kept under control, regularly exercised and are not left alone on the premises at any time. Customers bringing pets onto the premises must ensure that their pets cause no disturbance in the surrounding area. Pets must not be permitted into bedrooms or onto furniture. Flea treatments must be up to date and pet owners must clean up after their pet, including in the garden and outside areas. Please note that outside areas are not secure.
Price & Description Changes: Waterside Escapes Ltd reserve the right to amend prices and descriptions. If a change of price occurs due to errors or omissions the Customer will be advised as soon as possible and before the booking is confirmed. During this period the Customer shall be able to cancel the booking if the amended price is significantly higher than the original price quoted. Price changes will not be applied to confirmed bookings. We will endeavour to advise Customers of any material changes to descriptions as soon as possible.
Behaviour: It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances Waterside Escapes has the right to terminate the booking and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Customers may not smoke anywhere in the premises. Under no circumstances must any furniture or equipment for use inside the property, be moved outside.
We shall make every effort to rectify any faults or make repairs to equipment or services as soon as possible, should the need arise. We cannot however, be held responsible for any such breakdowns or loss.
If for any reason beyond the owners’ control (e.g. fire, flood damage) the property is not available for the date of the holiday booked or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the customer will be refunded in full. The customer shall have no further claim against the owners.
The owners shall have reasonable access to the property at all times.
We cannot accept liability for injury or loss of life to any person within the premises. Neither can we accept liability for loss or damage to any property or vehicle brought onto the premises. We recommend that the customer takes out their own private insurance as required.
We are not registered for VAT and therefore there will be no associated charges.
Waterside Manor is let as “Holiday Lets” as defined in the Housing Act 1988.
Guests may occupy the property only for a holiday as agreed when a booking is confirmed