Privacy Policy
Last Updated: May 2026At Waterside Manor, we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information about our guests and website visitors, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
1. Information We Collect
We may collect and process the following information about you:
- Personal details such as name, email address, telephone number, and postal address when you make an inquiry or reservation.
- Payment card details and transactions details (processed securely by our payment gateway partners).
- Information about your stay, including arrival/departure dates, dietary requirements, and special requests.
- Technical data collected automatically when you visit our website, such as your IP address, browser type, and operating system.
2. How We Use Your Information
We use your personal data to:
- Process bookings, spa bookings, and table reservations.
- Provide concierge services and fulfill specific requests.
- Send newsletters and updates if you have opted to receive them.
- Improve our website services and general customer experience.
3. Data Retention and Security
We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your data. Your personal information is kept only for as long as necessary to comply with legal requirements or provide our hospitality services.
4. Your Rights
Under GDPR regulations, you have the right to request access to the personal information we hold about you, to request rectification of any errors, or to request deletion of your personal data from our records. For any requests or concerns, please contact our privacy officer at privacy@watersidemanor.co.uk.